Yes, Rarr Designs is proudly Australian made. We design and manufacture our pole wear in Melbourne, Victoria. Every piece is made right here in Australia, which means we can keep a close eye on quality and move quickly when new styles drop.

Yes! Our factory is in Hallam, VIC, Factory 2/45 Technology Circuit, Hallam VIC 3803. We're open weekdays (closed Wednesdays) from 9am–3pm, just walk in, no appointment needed. Outside those hours, we're happy to see you by appointment email us at hello@rarrdesigns.com.au to arrange a time.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer buy-now-pay-later through Afterpay and ZipPay.

Absolutely. Both are available at checkout just select your preferred option when you pay. Note: buy-now-pay-later cannot be used on Pole Grip products or Gift Cards.

Enter your code in the discount field at checkout (not on the cart page). A few things to check: make sure there are no extra spaces, that the code hasn't expired, and that it applies to the items in your cart. Note: discount codes cannot be used on Pole Grip products or Gift Cardsor be stacked. If you're still stuck, email us at hello@rarrdesigns.com.au with a screenshot of the error and we'll sort it out.

Gift cards are digital and sent by email. To redeem, enter the gift card code at checkout the same way you would a discount code. Gift cards do not expire and can be used across multiple orders if there's a remaining balance.

Our full size guide is here and is also linked on every product page. For our pole bras and bralettes, we size by underbust measurement in centimetres not by cup size. Grab a soft tape measure, wrap it around your ribcage just below your bust, and use that number to find your size on the chart.

Our garments are based on Australian standard sizing and our fabrics are designed to stretch and move with you. Generally our pieces are true to size, though the stretch level varies slightly between fabrics, we note this on individual product pages where it's relevant. If you're unsure, check the product description or reach out before you order and we'll help.

If you're on the border between two sizes, it depends on the style. For bralettes and sports bras, sizing up gives more coverage and support. For booty shorts, if your hips and waist fall into different sizes, size for your hips. When in doubt, email us we know our fabrics well and can give you a personal recommendation.

Shipping within Australia is free on orders over AUD $150. For orders under that threshold, standard shipping rates apply at checkout. International shipping rates are calculated based on your location at checkout. USA customers: duties and taxes are already included in your order total no surprise charges at the door.

We dispatch within 1–3 business days (we're closed Wednesdays, so please factor that in). Once shipped, delivery timeframes depend on your location and Australia Post's network 3-7days. You'll receive a tracking number when your order leaves us so you can follow its progress.

Yes, we ship worldwide. International customers may be subject to customs duties and taxes set by their local authority these are the customer's responsibility. USA customers are the exception: duties and taxes are pre-included in your order total.

Once your order is dispatched, you'll receive an email with your tracking number. Australian orders can be tracked through Australia Post here.

For international orders: your parcel travels with Australia Post until it reaches your country, then it's handed to your local postal service. To track from that point, use your local carrier's tracking system for example, USPS if you're in the USA, or Poste Italiane if you're in Italy.

We aim to dispatch all orders within 1–3 business days. Please check your email (including spam) for a shipping notification. Keep in mind we're closed on Wednesdays, so orders placed around that day may take a little longer to go out. If it's been more than 3 business days and you haven't heard anything, email us at hello@rarrdesigns.com.au.

If you're in Australia: If there are no tracking updates after several days, or your parcel shows as delivered but isn't with you, please contact Australia Post on 13 23 45 to start an investigation. If it's officially declared lost, email us at hello@rarrdesigns.com.au and we'll arrange a replacement.

If you're international: Once your parcel leaves Australia and arrives in your country, it becomes the responsibility of your local postal service. The fastest way to find it is to contact your local carrier directly USPS if you're in the USA, Poste Italiane if you're in Italy, and so on. You're in their time zone, which means you can get answers much faster than if we have to chase it from Australia. If you get stuck, come back to us and we'll help from our end.

You can find our full returns policy here.

Head to our returns portal here and submit your request. We review all requests within 1 business day and will email you with next steps.

Please include your packing slip and a note with your preferred outcome (exchange size/style, or refund). This helps us process your return as quickly as possible.

Once we receive your returned item, we process it within 3–5 business days and will confirm by email.

Refunds are issued within 3–5 days of us receiving and processing your return. Depending on your bank or payment method, it may take a few additional days to appear in your account.

We're sorry about that! Please email us at hello@rarrdesigns.com.au with your order number and photos of the issue and we'll make it right.