We understand selecting the right style and size online can be a difficult one. We happily accept returns for an exchange or full refund (excluding shipping cost), provided the following requirements are met;
Returns will not be accepted if the above requirements aren’t met.
Shipping costs incurred by returning an item, are not covered by Rarr Designs. However if a new size is requested, we will cover the shipping cost when sending you the new item(s).
Just complete the Returns Form here and send the item/s back to us at:
8 Viminalis Crt
Endeavour Hills 3802 Vic
Please include a note with your name and your order number so we know it’s from you and any details about what you want to exchange to.
In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service, that way you can make sure your gear is safely on its way to us!
The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Rarr cannot be responsible for lost parcels being returned.
We will refund using your original payment method, or via a gift voucher in some circumstances.
Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer the alternative method of reimbursement. Please consider if you would like a refund or store credit carefully when submitting your online return form.
Please note that we are unable to refund postage costs from your original order.
Once we’ve received the gear back at our warehouse, it might take 2–5 business days for your return to undergo a quality check, and for your request to be fully processed.